User Journey

This document illustrates a typical journey of a user interacting with the Ulmexa platform, from registration to utilizing the core features such as campaign management, VPS provisioning, and infrastructure monitoring.

Key Steps

1. User Registration & Authentication

   • The user signs up via the platform using Keycloak for authentication.
   • User receives a welcome email and is prompted to choose a subscription plan.

2. Project Creation

   • User creates a project, uploads their logo, and defines the scope (mailing, VPS, etc.).

3. Client & Team Management

   • User adds team members to the project.
   • User uploads or imports a list of clients (recipients).

4. Domain & Mailbox Setup

   • User adds a custom domain and configures DNS.
   • User creates marketing mailboxes (e.g., [email protected]).

5. Campaign Creation

   • User creates an email campaign, selects a client list, mailbox, and designs the email template.
   • Schedule the campaign or send immediately.

6. Tracking & Analytics

   • User views reports with delivery rates, open rates, and bounce statistics.
   • ML models provide segmentation suggestions and spam detection feedback.

7. VPS Provisioning

   • User provisions a VPS instance for hosting services or monitoring.
   • User accesses the instance through secure SSH and manages it through the dashboard.

8. Billing & Invoicing

   • The system automatically generates invoices.
   • User can download or view past billing history.

9. Monitoring & Support

   • User monitors system health (Prometheus + Grafana).
   • If issues arise, user opens a support ticket from their dashboard.

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User Journey Diagram

You can find a visual representation of the above flow in the following this diagram: